General Information
General Questions
IcyPawsGames is an online store where you can buy digital games, gift cards. We offer a wide selection of items at competitive prices.
We offer products for a variety of platforms, including PC (Steam, Origin, Epic Games), PlayStation, Xbox, and Nintendo.
All products on IcyPawsGames are digital. Once you purchase a product, you will receive a digital code via email that you can redeem on the corresponding platform.
Yes, creating an account allows us to securely store your purchase history, making it easier for you to access your products and receive support if needed.
Sign up for our newsletter, and follow us on social media to stay updated on the latest deals, promotions, and new arrivals.
Yes, we frequently offer discounts and promotional codes. Subscribe to our newsletter to be the first to know about them.
Absolutely! We prioritize the security and privacy of our customers. All transactions are encrypted, and we only work with trusted suppliers.
Making Purchases
Ordering & Payment
Browse our catalog, add the desired products to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
We accept Visa, MasterCard, Apple Pay, and Google Pay, ensuring a variety of secure and convenient options for our customers.
No, currently we do not support splitting payments between multiple payment methods. You will need to choose one method per order.
Yes, an invoice will be sent to your email after your purchase is completed.
Most orders are processed instantly. You should receive your product key within a few minutes via email. If there is a delay, please contact our support team.
Please check your payment details and ensure that your card or account has sufficient funds. If the issue persists, contact your bank or our customer support.
No, there are no extra charges for using any of the accepted payment methods.
Yes, you can cancel your order at any time before completing the payment. Once the payment is processed, cancellation may not be possible.
Yes, when available, we offer pre-order options for upcoming games. Check our catalog for any listed pre-orders.
You can view and download receipts for past purchases by logging into your account and navigating to the “Order History” section.
Product Keys & Usage
Product Keys & Activation
Instructions for redeeming your product key will be provided in the email you receive after purchase. Make sure to follow the specific instructions for the platform.
No, product keys are intended for personal use only. Sharing keys may lead to them being invalidated.
If you encounter issues with your product key, please double-check that you are entering it correctly. If it still doesn’t work, contact our support team for assistance.
Unfortunately, we do not offer refunds for digital keys once they have been sent, except in cases where the product is proven to be faulty.
Most product keys do not have an expiration date. However, please redeem your key as soon as possible to avoid any potential issues.
All product keys sold on IcyPawsGames are sourced from trusted suppliers and are 100% legitimate. We guarantee the authenticity of our products.
We cannot exchange keys for a different platform once they have been sent. Please make sure to double-check your selection before completing the purchase.
Ensure that you are entering the key exactly as shown, with no extra spaces or typos. If the issue persists, check the platform’s support page or contact us.
Shipping & Delivery
Digital Product Delivery
Digital products are delivered via email. You will receive a code and instructions on how to redeem it on the corresponding platform.
Most digital products are delivered within minutes of purchase. Please check your spam/junk folder if you do not see it in your inbox.
Yes, you can send a digital product as a gift. Simply provide the recipient’s email address at checkout, and they will receive the product code.
If you haven’t received your product within 30 minutes, please check your spam folder. If it’s still not there, contact our customer support for assistance.
Some products may be region-locked, meaning they can only be redeemed in certain countries. Please check the product description before making a purchase.
No, you will need to redeem the product code on the specific platform (e.g., Steam, PlayStation Store) and download it from there.
No, all digital products are sent directly to your email, no physical delivery or signature is required.
Once your order is processed, you will receive an email confirmation. Since delivery is digital, there is no tracking number.
Make sure that the email address provided was correct. If necessary, contact our support team for help resending the code.
Currently, we do not support scheduling the delivery time for gift codes.
Returns & Refunds
Refunds & Returns
No, digital products are non-returnable once the product key has been sent. We only offer refunds in case of faulty or unusable keys.
If you believe your product is faulty, please contact our support team at info@icypawsgames.com. We will investigate the issue and provide a resolution.
Refunds are usually processed within 3-5 business days, depending on your payment method.
No, we do not offer exchanges for digital products. Please double-check your selection before completing the purchase.
Refunds are not provided for products that are region-locked and cannot be redeemed due to geographical restrictions. Always check the product description for any region restrictions before purchasing.
Orders can only be canceled if the product key has not yet been sent. Once delivered, the purchase is considered final.
Refunds are subject to the same policy, even for discounted items. If a key is faulty, we will investigate and proceed accordingly.
No, any transaction fees charged by your bank or payment processor are non-refundable.
Ensure that you are entering the key exactly as shown, with no extra spaces or typos. If the issue persists, check the platform’s support page or contact us.
You can inquire about your refund status by contacting our support team and providing your order number.
Refunds for accidental purchases are not guaranteed. Contact support, and we will evaluate the request on a case-by-case basis.
Account Management
Account & Security
Click on the “Sign Up” button at the top of our homepage and follow the instructions to create an account.
If you’ve forgotten your password, click on “Forgot Password” on the login page. We’ll send a link to your registered email to reset your password.
Yes, we use secure encryption protocols to ensure that your payment information is safe and secure.
Yes, you can update your information by logging into your account and going to the “Account Settings” section.
If you notice any suspicious activity, please change your password immediately and contact our support team for further assistance.
If you wish to delete your account, please contact us at info@icypawsgames.com. Note that once deleted, all associated information, including purchase history, will be permanently removed.
Yes, your purchase history can be accessed by logging into your account and navigating to the “Order History” section.
Try resetting your password using the “Forgot Password” option. If you still have trouble, contact our support team for assistance.
