Terms of Service and User Agreement

Effective Date: November 1, 2024

Welcome to ICYPAWSGAMES, a service owned and operated by KORVIK ENTERTAINMENT LTD (“Company”, “we”, “us”, or “our”). Our company, registered in the United Kingdom (Company No. 16020828), is located at Suite 6045, 128 Aldersgate Street, London, EC1A 4AE. These Terms of Service (“Terms”) represent a legal agreement between you, as the user (“you” or “your”), and the Company. By accessing our platform, you agree to adhere to and be bound by these Terms.

1. ABOUT THIS AGREEMENT

1.1 Agreement Overview

This Agreement is a contract between you (“You”) and KORVIK ENTERTAINMENT LTD (“Company”, “we”, “us”, or “our”). It applies to our website (https://icypawsgames.com), your ICYPAWSGAMES user account, any games or videos or other content or services which you purchase or access via us, customer and technical support, and any other services we provide to you (collectively referred to as “ICYPAWSGAMES services”). Here we outline your rights and obligations as a recipient of ICYPAWSGAMES services.

1.2 Additional Terms

Additional terms may apply to certain ICYPAWSGAMES services, and in such cases, they will be presented for your acceptance before using those services. Examples include specific terms for digital downloads or community guidelines for posting reviews.

1.3 Definitions

For the purposes of this Agreement, when we refer to digital products like games, downloadable content, virtual items, or gift cards, we will collectively refer to them as “ICYPAWSGAMES Content”.

2. Overview of Services

2.1 Service Availability

Our Services are available globally, but access to certain products or features may be restricted based on the local laws of your country. It is your responsibility to comply with applicable laws and regulations when using our Services outside the United Kingdom.

• Service availability is subject to system maintenance and upgrades.
• Access to Services may be restricted based on the user’s geographic location.

2.2 Nature of Services

ICYPAWSGAMES offers a marketplace for a wide range of digital goods, including video games, downloadable content (DLC), gift cards, and other virtual assets. We strive to provide a seamless user experience by offering secure payment options, rapid delivery, and 24/7 customer support.

• Digital products are delivered electronically to the user upon successful payment verification.
• Users are responsible for ensuring they meet the system requirements for the purchased content.

We function as an intermediary referral company, assisting in the promotion and sale of goods offered by our providers. We do not possess ownership of, nor assume liability for, the products sold by our providers.

2.3 Limitations and Conditions

We cannot guarantee uninterrupted access to our Services. Interruptions may occur due to maintenance, updates, or issues outside our control, such as third-party outages. We disclaim any liability for such disruptions.

• We may provide scheduled downtime notifications via email or on the Site.
• Users must understand that performance may vary depending on their internet connection.

3. Eligibility and User Obligations

3.1 Age Requirements

Our Services are intended for users of legal age to form a binding agreement. Users below the age of 18 require parental or guardian consent. You confirm that any necessary consent has been granted before accessing our Services.

• Users under the age of 18 must provide proof of parental consent upon request.
• Parents or guardians are responsible for monitoring the activities of minors using our Services.

3.2 User Obligations

By using our Services, you agree to provide accurate information, refrain from any illegal activities, and respect the rights of other users. Any misuse of our Services, including but not limited to fraud or abuse, may lead to suspension or permanent banning of your account.

• You must not use automated scripts to collect information from the Site.
• You must not attempt to bypass any security measures implemented by us.

4. Account Registration and Security Measures

4.1 Creating and Maintaining an Account

To access certain features of our platform, you must create an account. When registering, you agree to provide truthful and current information. Keeping your account information up to date is your responsibility, and failure to do so may result in suspension.

• Account usernames must not be misleading or impersonate another individual or entity.
• Users must not share account credentials with any third party.

4.2 Account Security and Confidentiality

It is your responsibility to protect your account credentials. You must promptly notify us of any unauthorized access or suspected security breach. We are not liable for any damages resulting from unauthorized access to your account due to your failure to secure your credentials.

• We recommend using a strong password and enabling two-factor authentication (2FA).
• Users should log out after each session, especially when using a shared or public device.

5. Intellectual Property and Use of Site Content

5.1 Intellectual Property Ownership

All content, trademarks, logos, and software on the Site are the exclusive property of KORVIK ENTERTAINMENT LTD or its licensors. Unauthorized use of any content for commercial purposes is strictly prohibited.

• Users are prohibited from modifying, copying, or reproducing any part of the Site without prior written consent.
• Any use of our trademarks must be approved by us in writing.

5.2 License and Permitted Uses

We grant you a limited, revocable license to use the Site and its contents for personal, non-commercial purposes only. Any modification, replication, or redistribution of content without our prior written consent is a violation of our rights.

• Users may download content for personal use but cannot distribute it.
• Any use that goes beyond personal, non-commercial purposes requires explicit permission.

6. Purchasing Products and Pricing Information

6.3 Responsibility for Goods

We, KORVIK ENTERTAINMENT LTD, are responsible for ensuring that the digital goods provided to you meet the descriptions presented at the time of purchase. Any discrepancies or issues regarding product quality must be reported to our support team, and we will work to resolve them promptly.

• All goods provided must match the description given on our platform.
• Our liability is limited to the replacement of defective goods or a refund under specific circumstances.

7. Ordering, Verification, and Fraud Prevention

7.1 Order Processing and Verification

When placing an order, you agree to provide accurate payment and contact details. Orders are subject to verification, and any suspicious transactions may be delayed or canceled. We reserve the right to refuse or cancel any order if fraud or illegal activities are suspected.

• We may request additional verification steps to confirm your identity.
• Providing false information will result in the cancellation of your order and possible legal action.

7.2 Fraud Prevention Measures

To ensure secure transactions, we utilize fraud detection systems and may require additional identification verification before completing a purchase. Your cooperation with these measures is appreciated and helps maintain a safe community.

• Accounts flagged for suspicious activity may be restricted until verification is complete.
• We reserve the right to report fraudulent activity to the appropriate authorities.

8. Refunds and Returns Policy

8.1 Non-Refundable Items

Due to the nature of digital products, all sales are generally final. Refunds are only issued under specific conditions, such as defective keys or incorrect deliveries. For more information, please see our full Refund Policy.

• Refund requests for fulfilled orders will not be entertained except under special circumstances.
• Products that are not functioning as described must be reported within 14 days.

8.2 Requesting a Refund

If you believe you are eligible for a refund, please contact our support team within 7 days of purchase. Refund requests are reviewed on a case-by-case basis and may require supporting documentation.

• Requests must include proof of purchase and detailed reasons for the refund.
• Processing a refund may take up to 14 business days after approval.

9. User Conduct and Prohibited Activities

9.1 Code of Conduct

All users must act respectfully towards other members of the community. Harassment, discriminatory behavior, and violations of any local, state, national, or international laws are strictly prohibited. Violations may result in account suspension or permanent ban.

• Inappropriate language or content in reviews or community discussions will be removed.
• Repeated violations will lead to permanent banning from the platform.

9.2 Restricted Activities

Prohibited activities include but are not limited to:

• Collecting information about other users without permission.
• Engaging in fraudulent or deceptive practices.
• Uploading or sharing viruses or harmful software.
• Attempting to disrupt the Site’s operation or security features.
• Using bots or other automated tools to access or interact with the Services.
• Engaging in activities that infringe on the intellectual property rights of others.

10. Content Submission and User Reviews

10.1 Posting Reviews and Feedback

Users may post reviews, comments, and other content on the Site. All submissions must be honest, lawful, and non-defamatory. We reserve the right to edit or remove any content that does not meet our standards or violates these Terms.

• All feedback must be based on actual experience with the product or Service.
• Spam, promotional content, or irrelevant material will be removed.

10.2 Licensing Your Content

By submitting content, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, publish, and display your content for promotional or other purposes in connection with our Services.

• We reserve the right to use submitted content for marketing purposes.
• Users cannot revoke this license once the content is submitted.

11. Privacy, Data Collection, and Security

11.1 Data Privacy

Your privacy is important to us. We collect, use, and store your data in accordance with our Privacy Policy. Please review it to understand our practices regarding your personal information.

• We do not sell personal data to third parties.
• Data collected is used solely to improve Services and user experience.

11.2 Data Security Measures

We implement reasonable technical and organizational measures to protect your personal information. However, you acknowledge that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

• Data encryption protocols are used to protect sensitive information.
• Users are advised to avoid using public networks when accessing their accounts.

12. Disclaimers and Limitation of Liability

12.1 Warranty Disclaimer

The Services and Site are provided on an “as-is” basis. We make no warranties, either express or implied, regarding the accuracy, completeness, reliability, or suitability of the Services for any purpose.

• No guarantees are made that the Site will be error-free or uninterrupted.
• We are not liable for any damages resulting from Service downtime.

12.2 Limitation of Liability

To the extent permitted by law, we disclaim all liability for any indirect, incidental, or consequential damages resulting from your use of the Services. Our liability shall be limited to the amount you paid us for the Services during the six months preceding the incident.

• We are not responsible for third-party actions that affect the availability of Services.
• Any claims must be submitted within one year from the occurrence of the issue.

13. Termination and Suspension of Services

13.1 Account Termination by Us

We reserve the right to terminate or suspend your access to our Services at any time, with or without notice, for conduct that violates these Terms or is harmful to us or other users.

• Accounts engaging in illegal activities will be immediately suspended.
• Terminated accounts may forfeit access to all purchased content.

13.2 Account Termination by User

You may terminate your account at any time by contacting our support team. Upon termination, you will lose access to any purchased products, and no refunds will be issued for prior purchases.

• All termination requests must be submitted in writing.
• Termination will be effective within 7 business days after the request is processed.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales. All legal proceedings must be conducted within the jurisdiction of the courts in London, United Kingdom.

• Any conflict with local laws must be brought to our attention immediately.
• All proceedings will be conducted in English.

14.2 Dispute Resolution Process

We prefer to resolve disputes through informal means. If a resolution cannot be reached, any dispute will be referred to binding arbitration in accordance with the rules of the European Court of Arbitration, conducted in English.

• Both parties must attempt informal negotiation before pursuing arbitration.
• Arbitration decisions are final and binding on both parties.

15. Amendments and Updates

15.1 Changes to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on the Site, and you are encouraged to review them regularly. Continued use of the Services after changes constitutes your acceptance of the new Terms.

• We will notify users of major changes via email.
• Minor changes may not require explicit consent from users.

16. Contact Information

16.1 How to Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

• All inquiries will be responded to within 5-7 business days.
• Support is available 24/7 for urgent issues.

17. Miscellaneous Provisions

17.1 Entire Agreement

These Terms represent the entire agreement between you and KORVIK ENTERTAINMENT LTD regarding your use of the Site and Services. If any provision is found to be unenforceable, the remainder shall remain in full force and effect.

• Failure by either party to enforce any provision will not be considered a waiver of rights.
• These Terms supersede any prior agreements between the user and Company.