Welcome to IcyPawsGames. We strive to provide our customers with an enjoyable gaming experience. Please read our refund policy carefully to understand your rights and obligations regarding purchases made through our platform.

1. Digital Goods Refund Policy

As all items sold on IcyPawsGames are digital products, including game keys and gift cards, all sales are considered final. Once a digital code or key has been delivered to your email or account, it is non-refundable and non-returnable.

2. Exceptions to the Refund Policy

In specific cases where the product is deemed defective or has not been delivered as described, IcyPawsGames may, at its discretion, offer a replacement or refund under the following conditions:

  • The issue is reported within 7 days of purchase.
  • The product has not been activated or redeemed by the customer.
  • Verification from our technical support team confirms a technical issue with the product.

3. Refund Process

To request a refund or report an issue, please contact us either by:

Be sure to include:

  • Your order number
  • The email address associated with the purchase
  • A description of the issue

Our support team will review your request and respond within 3-5 business days.

4. Refund Approval

Once your refund is approved, it may take 5-10 business days for the amount to be credited back to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

5. Contact Information

If you have any further questions regarding our refund policy, feel free to reach out to us at info@icypawsgames.com or via the customer support form.

Thank you for choosing IcyPawsGames. We are committed to providing you with quality digital products and excellent customer service.

Refund Policy

Select your currency
EUR Euro
GBP Pound sterling